Privacy Policy
Effective Date: [8/21/2026]
Last Updated: [8/21/2026]
 
Grace & Mercy Home Health Care, LLC ("Grace & Mercy," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when visiting our website, contacting us, requesting services, submitting a referral, applying for employment, or otherwise interacting with us online.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related online services.
 
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Information You Provide Directly
You may voluntarily provide information when you:

• Complete a contact or consultation form

• Request information about our services

• Submit a referral

• Request home care services

• Submit an employment application

• Contact us by email, telephone, or another method listed on our website

• Subscribe to communications or updates

• Submit questions, comments, or other inquiries

This information may include:

• Name

• Mailing address

• Email address

• Telephone number

• Preferred method of contact

• Information about the individual requesting services

• Information about care needs that you voluntarily provide

• Employment and professional information when applying for a position

• Other information you choose to submit

Please do not submit sensitive medical information through a general website contact form unless the form specifically requests that information and is designed to receive it securely.
2. Health Information and HIPAA
Grace & Mercy Home Health Care may collect and maintain health information in connection with providing healthcare and home care services.
When information constitutes protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"), Grace & Mercy will handle that information in accordance with applicable HIPAA requirements and other applicable laws.
Our Notice of Privacy Practices explains how protected health information may be used and disclosed, as well as your rights regarding your health information.
[VIEW OUR HIPAA NOTICE OF PRIVACY PRACTICES]
The Website Privacy Policy does not replace or supersede Grace & Mercy's HIPAA Notice of Privacy Practices.
3. How We Use Information
We may use information collected through our website to:

• Respond to questions and inquiries

• Contact individuals regarding requested services

• Coordinate consultations or service inquiries

• Process referrals

• Communicate with prospective clients, clients, families, caregivers, and authorized representatives

• Respond to employment inquiries and applications

• Improve our website and user experience

• Maintain website security

• Monitor website performance

• Provide information about Grace & Mercy services

• Communicate important administrative information

• Comply with legal, regulatory, and contractual obligations

• Protect the rights, safety, and property of Grace & Mercy, our clients, staff, and others

Health information will be used and disclosed in accordance with applicable privacy laws and, when applicable, our HIPAA Notice of Privacy Practices.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technology providers.
Depending on the technology used on our website, this may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General website usage information

• Technical information necessary to operate and secure the website

This information may be used to understand how visitors use our website, troubleshoot technical issues, improve website functionality, and maintain security.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:

• Help the website function properly

• Remember certain preferences

• Understand website traffic and usage

• Improve website performance

• Support website security

• Measure the effectiveness of website content and marketing

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Grace & Mercy will configure website analytics, advertising, and tracking technologies in a manner consistent with applicable privacy requirements.
6. Third-Party Services
Our website may use third-party providers to support certain website functions, such as:

• Website hosting

• Online forms

• Scheduling

• Analytics

• Communication services

• Security

• Employment applications

• Maps or location services

• Social media integrations

These providers may process information on our behalf or collect information pursuant to their own privacy practices.
We encourage users to review the privacy policies of third-party services before submitting information through those services.
7. Healthcare Information Submitted Online
Our general website is intended primarily to provide information about Grace & Mercy Home Health Care and our services.
Unless a particular online service is specifically designed and secured to receive health information, please avoid submitting detailed medical information, diagnoses, medication information, medical records, Social Security numbers, insurance information, or other highly sensitive information through general contact forms, social media messages, or unsecured email.
If you need to provide sensitive information regarding care, our team can provide instructions for using an appropriate secure communication method.
8. How We Share Information
Grace & Mercy does not sell your personal information.
We may share information when reasonably necessary to:

• Provide requested services

• Respond to your inquiry

• Coordinate care or services

• Process a referral

• Operate our website and business

• Work with service providers that support our operations

• Meet legal or regulatory requirements

• Respond to lawful requests from governmental authorities

• Protect the safety, rights, and property of individuals or the organization

• Prevent fraud, abuse, or security threats

Protected health information is subject to additional restrictions and will be handled in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.
9. Employment Applications
If you submit an employment application through our website, we may collect information necessary to evaluate your qualifications and communicate with you regarding employment opportunities.
Employment-related information may include:

• Name and contact information

• Employment history

• Education and certifications

• Professional qualifications

• References

• Resume or application information

• Other information voluntarily submitted as part of the application process

Employment information will be used for legitimate recruitment and employment-related purposes and handled in accordance with applicable law.
10. Referrals
If you submit information about another individual through a referral form, you should only provide information that you are authorized to provide.
Where a referral involves health information, Grace & Mercy will handle the information in accordance with applicable privacy and healthcare laws.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
If we determine that a security incident requires notification under applicable law, we will provide notifications as required.
12. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and healthcare records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legitimate interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children for independent use of the website.
If information concerning a minor is submitted in connection with healthcare services, referrals, or other legitimate business purposes, that information will be handled in accordance with applicable law.
14. Your Privacy Rights
Depending on applicable federal and state law, you may have certain rights regarding personal information we maintain about you.
These rights may include the ability to:

• Request access to certain information

• Request correction of inaccurate information

• Request information about how your information is used

• Request deletion of certain information when legally permitted

• Request restrictions on certain uses or disclosures

• Withdraw certain consents where applicable

• Request a copy of applicable privacy notices

• Submit a privacy-related complaint

Additional rights may apply to protected health information under HIPAA. Those rights are described in our Notice of Privacy Practices.
15. HIPAA Privacy Rights
If you are a patient or otherwise have protected health information maintained by Grace & Mercy, you may have rights under HIPAA, including rights related to:

• Accessing your health information

• Requesting corrections

• Requesting confidential communications

• Requesting certain restrictions on the use or disclosure of your information

• Receiving information about certain disclosures

• Obtaining a copy of our Notice of Privacy Practices

• Filing a privacy complaint

Please refer to our Notice of Privacy Practices for complete information about your HIPAA rights.
16. External Links
Our website may contain links to websites operated by third parties.
Grace & Mercy is not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of any external website before providing personal information.
17. Social Media
Grace & Mercy may maintain social media profiles or include social media features on its website.
Interactions with social media platforms are governed by the privacy policies and terms of those platforms. Information you voluntarily post publicly may be visible to others.
Please do not post private medical or health information through public social media channels.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to periodically review this page for the most current version.
19. Contact Us
If you have questions about this Privacy Policy or our website privacy practices, please contact:
Grace & Mercy Home Health Care, LLC
20 Townlee Ln, Ste E
Lugoff, SC 29078, USA
Phone: (803) 310-5280
Toll-Free: (844) 327-1982
Fax: (803) 572-4318
Website: graceandmercyhealthcare.org
Privacy Contact:
[Insert Privacy Officer/Privacy Contact Name]
[Insert Privacy Email Address]
20. Privacy Complaints
If you believe your privacy rights have been violated, you may contact Grace & Mercy using the information above.
If your concern involves protected health information and is not resolved to your satisfaction, you may also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
Grace & Mercy will not retaliate against an individual for filing a privacy complaint.
Important: This Website Privacy Policy addresses privacy practices associated with the Grace & Mercy website. It should be maintained alongside, and not substituted for, the organization's HIPAA Notice of Privacy Practices when HIPAA applies.